You may return most new, unopened items within 30 days of delivery for a full refund. We'll issue a full refund if the return is a result of our error (you received an incorrect or defective item, etc.). We will hold 10% for restocking fee if the item is in good condition and the package is opened within 30 days. We will hold 20% for repair cost if the item is damaged and it is caused by customers.
For all Einscan 3D scanner products, we honor 30 days return with full refund when all returned items including accessories received.
Most of items carry one year limitted manufacture warranty. You may get your item exchange or warranty repaired during this period. Please contact customer service for more details.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Basiclly we only ship to U.S. and Canada. For other International shipping, please contact us. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.